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CLIENT INFORMATION

At MLMP, our focus is on being prepared to better support everyone – our clients, therapists, staff and our communities – in a safe, respectful and responsible way.

We believe access to physical and massage therapy is essential to maintaining the health and wellbeing of the public.

The safety of our clients and staff is our top priority. We have developed specific policies and procedures to keep clients, therapists, and staff safe.


We continue to provide training to all our therapists and staff. As a regulated profession, we follow the directions of the College of Physiotherapists of Manitoba (CPM). We regularly monitor Public Health guidance and update our practice accordingly.

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SAFETY PROTOCOLS

  1.     In-Person Care/Screening 


MLMP is an exclusively in-person practice! All clients considering services will complete a screening process with our administrators before the session proceeds and an intake form with thorough history with their PT/RMT at the start of their in-person session. Upon completion of the screening or intake, the PT/RMT may adapt the session plan to ensure the health and safety of both the client and therapist if necessary. This can include liaising with caregivers and facilities to determine any specific needs and preparations for a successful session.


2.      Telehealth


We can deliver services by telehealth, if appropriate. Our physiotherapists can provide remote care services by phone, email, and video. Telehealth can allow live, confidential, and safe interactions with a physiotherapist. We have developed protocols and plans that follow the guidelines of the College of Physiotherapy of Manitoba (CPM). Our goal is to provide remote therapy through telehealth that is meaningful and appropriate.


3.      Use of Personal Protective Equipment


As per currently Shared Health guidelines our therapists continue to wear masks during direct client care. Clients are welcome, but not required to wear masks. We abide by any additional requirements of residential and medical facilities including additional PPE as required


4.      Hand Hygiene


Our therapists have been trained regarding proper hand hygiene protocols. Therapists will perform proper hand hygiene upon arrival and completion of appointments. If possible, please provide an area for therapists to wash and dry their hands with a clean towel/paper towel.


5.      Staying Home When Sick


Staff members will not attend work when sick. They will follow the recommendations of their physician or Shared Health requirements to ensure client safety.


6.      Safety Measure Updates


We follow the directions of the College of Physiotherapists of Manitoba (CPM). We regularly monitor developments and guidance from our College, Shared Health and the Government of Canada. We review all guidance and update policies and procedures accordingly.

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FREQUENTLY ASKED QUESTIONS

WHY SHOULD I CHOOSE IN-HOME THERAPY SERVICES?

By having in-home therapy, you receive focused, one on one care with treatment unique to YOU. By traveling to you we eliminate the time and costs associated with transportation or childcare and can properly evaluate barriers specific to your environment. We are also able to direct bill most insurance plans for your convenience.

DO I NEED A DOCTORS REFERRAL?

No referral is required to access physiotherapy services; however, occasionally some insurers require a medical referral to cover or reimburse for service costs.

DO YOU HAVE A STOREFRONT CLINIC?

We are an exclusively mobile service provider. We pride ourselves on saving you the trip and bringing quality service to you in your ideal location!

DO YOU HAVE A MASSAGE THERAPIST ON STAFF?

Yes! Our massage therapist Angela offers 60, 75 and 90 minute massages at the most convenient location for you! We offer a reduced rate for this service when treating several clients at one location.

CAN YOU PROVIDE TREATMENT TO INDIVIDUALS IN LONG-TERM CARE OR HOSPITAL FACILITIES?

Yes! We can supplement therapy programs implemented by staff or provide assessments and care within the requirements of the facility.

DO YOU OFFER PHYSIOTHERAPY OR MASSAGE IN THE WORKPLACE?

We absolutely can see our clients at work! We are pleased to offer corporate rates for this service if seeing multiple clients in succession. We also love working with businesses to provide care on wellness or staff appreciation days! Please email us directly for more information.

WHAT AREAS DO YOU SERVICE?

We provide care to individuals within the City of Winnipeg at no extra charge. There is a travel fee applied for clients living outside of the city that is dependent on the location of the residence beyond the city limits.

WHAT IS THE MILEAGE RATE IF I LIVE OUTSIDE THE CITY LIMITS?

The travel fee is $0.50/km outside the city limit and is applied at the end of appointments.

WHAT IS TELEHEALTH?

Telehealth or tele-rehab refers to the remote delivery of physiotherapy services provided by phone, email or video and is an excellent option for clients residing beyond our catchment area. These appointments function in the same way including a thorough subjective and objective examination (by video) prior to diagnosis, education, pain management strategies and home exercise programming. This private, confidential service is delivered in accordance with the College of Physiotherapists of (CPM) and allows focus to remain on client-centered solutions specific to individual needs.

WHAT INFORMATION DO YOU REQUIRE TO SCHEDULE AN APPOINTMENT?

Our administrative staff will speak with you regarding treatment location and reason for desired care. We gather this information to match the most appropriate therapist for your individual needs and ensure we can coordinate care with facilities or around other scheduled appointments and care providers.

WHAT SHOULD I EXPECT MY FIRST APPOINTMENT?

Your therapist will arrive 5-10 minutes prior to your appointment time with all the necessary equipment and will require a small area to set up the treatment table. If the treatment table is not accessible or comfortable for you, we are flexible and happy to treat you in a safe location of your choosing. We have provided care to clients in their own bed or chair and this works just as effectively! Time will be dedicated to a thorough history taking and goals for treatment will be determined prior to physical assessment and treatment interventions. Following the session you and your therapist will determine a plan for your treatment needs going forward and coordinate additional appointments should they be needed.

WHAT METHODS OF PAYMENT DO YOU ACCEPT?

We accept payment via direct billing, e-transfer, cheque, and credit card.

WHAT TYPES OF HEALTH INSURANCE DO YOU ACCEPT?

A portion or the entirety of service costs are often covered through insurance providers including:

  • Manitoba Blue Cross

  • Workers Compensation Board

  • Veterans Affairs

  • Green Shield

  • Telus Health

  • Manitoba Public Insurance 


Many extended health plans provide direct billing. Please contact us to determine if your extended health coverage allows this service. 

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